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Package theft is frustrating and we take it seriously. Our team will investigate this right away and get back to you within 24-48 hours with a resolution.
Tip: If you haven't already, consider checking with neighbors or your building's package room. Sometimes deliveries are left in unexpected places.
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Photos or videos acceptedPlace the unused product in its original packaging if possible.
Our team will email you a prepaid return label within 24 hours.
Once we receive the item, your refund will be processed within 3-5 business days.
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